By Jonathan Rauch of National Journal. The Altons are great actors in this, by the way.
Enjoy the frustration. 🙂
“Sir, please, calm down and be realistic. I’m sure the system can be frustrating, but consumers don’t understand flight plans and landing slots. And even if they did, there are thousands of separate providers involved, and moving travelers around and hundreds of airports and millions of trips, getting everyone to coordinate service and exchange information just isn’t realistic in a business as complicated as travel.”